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  1. FamilyStream
  2. Frequently asked questions

Frequently asked questions

Problem solving

  • FamilyStream stops playing randomly on my Android device
  • How can I get a new password?
  • I’m not able to listen to music even though I’m logged in to Sonos.

Account and payment

  • Does the trial subscription stop automatically?
  • How do I cancel my subscription and what is the notice period?
  • How do I sign up for a subscription?
  • How many people can use FamilyStream?
  • How to change my subscription?
  • How to receive a free subscription for 1 month?
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Listen everywhere

  • How do I listen to FamilyStream on my current sound system?
  • Are there other ways I can listen to FamilyStream?
  • Does FamilyStream work on Sonos devices?
  • Does FamilyStream work on HEOS music systems?
  • Does FamilyStream work on Bose (one touch) systems?
  • Can I listen to FamilyStream on internet radio?
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